Privacy Policy | Kaster

Privacy Policy

Effective Date: October 1, 2025

1. Introduction
ProTrakr, Inc. (dba Kaster) (“Kaster,” “we,” “us,” or “our”) respects the privacy of our clients, users, partners, and website visitors (“you” or “your”).
This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard personal information obtained through our website (https://www.kaster.app) and through your interactions with our products and services (collectively, the “Services”). It also describes your rights and choices and how you can contact us.

For support, you can contact us at support@kaster.app.

This Policy does not apply to personal information that Kaster processes solely on behalf of its enterprise customers as a processor or service provider. In those cases, the customer acts as the controller and their privacy policy governs how your data is handled.

2. Personal Information Collected
We collect personal information from you in several ways:

(a) Contact Information and Communications
We may collect your name, business email address, phone number, job title, and company name when you contact us, request support, or communicate with our team.
(b) Account Information
When you register for or log in to a Kaster account, we collect your business email address, credentials, and other account details.
(c) Demo or Inquiry Requests
When you request a demo or submit a contact form, we collect your name, email, company, phone number, and job title.
(d) Marketing information
We collect information about your marketing preferences, such as your preferences for receiving communications via email, phone or social media.
(e) Automatic data collection
We and our service providers may automatically collect technical information about your visit using cookies, which can be managed in your browser settings, or similar technologies, including:

Device and browser information (IP address, operating system, model, and identifiers)
Usage data such as pages visited, time spent, and referring URLs
Approximate location based on IP address
(f) Information from third parties
We may receive business contact or account information from partners or publicly available sources to enhance our Services.
(g) Social media platforms
We maintain pages on social media platforms, such as LinkedIn. You or the platform providers may provide us with information through the social media platform, and we will treat such information in accordance with this Policy.

3. How We Use Personal Information
We use your personal information for the following purposes:

To operate, deliver, and maintain the Services (including onboarding, providing access, and supporting integrations).
To provide support and respond to inquiries or feedback.
To personalize and improve the Services by analyzing usage and performance data.
To send administrative updates, such as notices about system maintenance or policy changes.
To comply with legal obligations or protect our rights, users, and systems.
For marketing and business communications, consistent with applicable law and your preferences.
We may also use aggregated, de-identified, or anonymized data for analytics, benchmarking, and improving algorithms and product functionality.

4. How We Share Personal Information
We may share your personal information with:

Service Providers: Vendors that provide hosting, cloud, analytics, customer-support, or email services under strict contractual obligations.
Professional Advisors: Accountants, lawyers, auditors, or consultants assisting us in legitimate business operations.
Corporate Transactions: In connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections.
Legal or Regulatory Disclosures: When required to comply with law or respond to lawful requests, or to protect Kaster’s rights, safety, or property.

We do not sell personal information or disclose it for cross-context behavioral advertising.

5. Data Security
We use administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Data is encrypted in transit and at rest, and Kaster maintains regular backups and restricted internal access.

No security system is completely foolproof, but we follow industry best practices and are SOC 2 Type 1 certified, with ongoing efforts toward Type 2 compliance.

6. Data Storage and Transfers
Kaster is headquartered in the United States, and all data is processed and stored domestically. We do not intentionally transfer personal data outside the U.S.

If you access the Services from another country, you understand that your information will be transferred to and processed in the United States, which may not offer the same level of protection as your home jurisdiction.

7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, and to resolve disputes.

Retention periods are determined based on the nature of the information, the purpose of processing, and applicable legal requirements.

8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:

Access, correct, or delete your personal information;
Restrict or object to certain processing;
Receive a copy of your data in a portable format; and
Withdraw consent for marketing communications.

To exercise these rights or opt out of marketing emails, contact support@kaster.app or follow the unsubscribe link in any communication.

We may verify your identity before processing requests and may decline those that are unlawful or unsupported by evidence.

9. Links to Other Websites
Our website may contain links to third-party sites not operated by Kaster. We are not responsible for the privacy practices or content of such external websites.

10. Updates to This Policy
We may update this Policy periodically. The “Effective Date” date above reflects the latest revision. Significant changes will be communicated through the Services or by email.

11. Children’s Privacy
Kaster’s Services are designed for business use and are not directed toward children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided data to us, please contact support@kaster.app, and we will promptly delete it.

12. Complaints
If you have concerns about how Kaster processes your personal information, please contact us at support@kaster.app. We will review and respond as quickly as possible.

13. Contact us
If you have any questions or concerns regarding this Privacy Policy, please contact:

ProTrakr, Inc. (dba Kaster)
Email: support@kaster.app
Phone: (855) 948-5160
Kaster may also be contacted through the in-app support portal or by submitting a request via the company website.